Refund and cancellation policy
NexFit offers a 14-day free trial with every feature so you can decide before you pay. This policy explains cancellations and refunds for paid NexFit subscriptions.
Can I cancel my subscription?
Yes. Subscriptions are prepaid for a month or a year and do not renew automatically. If you do not want to continue, simply do not renew; your account becomes read-only at the end of the paid period and your data remains available to export.
Do you give refunds?
Because the free trial lets you try every feature first, subscription fees are generally non-refundable once a period has started. If you were charged twice, charged for the wrong plan, or the service was unavailable for an extended period because of a fault on our side, contact us within 7 days of the payment and we will correct it or refund the affected amount.
How are refunds paid?
Approved refunds are returned to the original payment method through Razorpay, usually within 5–7 working days after approval, depending on your bank.
What about payments members make to my gym?
Membership fees your members pay through NexFit go to your own Razorpay account. Refunds of those payments are decided by your gym under your own policy; NexFit lets you record a cancellation with a refund so your reports stay correct.
Questions? Contact us. See also our privacy policy, terms of service and refund policy.