Expiry reminders
Members are reminded before their plan ends; you choose how many days in advance.
Automatic WhatsApp reminders for gym renewals, dues and birthdays
Quick answer: NexFit sends automatic WhatsApp and email reminders every morning at 9 am IST: a renewal reminder a few days before a membership expires (3 days by default), dues reminders for unpaid balances and birthday wishes. Each member gets one reminder per purpose per day, and every message is logged with its delivery status.
What can you do with WhatsApp & email reminders?
Dues reminders
Members with a pending balance get a polite nudge without anyone making calls.
Birthday wishes
Turn on birthday wishes and every member hears from your gym on their day.
Bulk and custom messages
Select members from a filtered list and send an expiry, dues, birthday or custom message by WhatsApp or email.
No duplicates
Reminders are de-duplicated per member, purpose and day, so nobody gets spammed.
Message logs
Managers see every message with channel, recipient, purpose and whether it was sent, failed or skipped.
How does it work?
Turn on reminders
In gym settings, enable WhatsApp and/or email reminders, birthday wishes and the expiry reminder days.
Preview the messages
See sample text for each template before it goes out.
Let it run daily
The daily job runs at 9 am IST and catches up automatically after downtime.
Why do WhatsApp reminders improve gym renewals?
In India, WhatsApp is where members actually read messages. A reminder a few days before expiry gives members time to plan the payment, and a link to renew online removes the need to visit the desk. Gyms that rely on staff remembering to call usually miss many renewals in busy weeks.
Because NexFit computes expiring members and dues every night, reminders always use current data: a member who renewed yesterday will not get an expiry reminder today.
Which reminders does NexFit send automatically?
WhatsApp messages are sent through the Meta WhatsApp Cloud API configured for the NexFit platform. Email reminders use the platform email service.
| Reminder | When | Channel |
|---|---|---|
| Membership expiring | N days before end date (default 3) | WhatsApp, email |
| Pending dues | While a balance is outstanding | WhatsApp, email |
| Birthday wish | On the member's birthday | WhatsApp, email |
| Payment link | When staff send one |
WhatsApp & email reminders: frequently asked questions
What time are reminders sent?
The reminder job runs every day at 9 am IST, and catches up on startup if it was missed.
Will a member get the same reminder twice in a day?
No. NexFit logs every message and skips duplicates for the same member, purpose and day.
Can I send a custom message to selected members?
Yes. Select members and send a custom WhatsApp or email message, or use the expiry, dues or birthday template.
Can I see whether messages were delivered?
Managers can view message logs showing channel, recipient, purpose and status (sent, failed or skipped) with any error.
Does NexFit send SMS?
NexFit reminders are sent by WhatsApp and email.
Who uses WhatsApp & email reminders?
Related features
Run your gym on NexFit
Memberships, GST billing, QR check-in, classes and WhatsApp reminders in one place. Free for 14 days — no card needed.